Duke Energy has a number of ways to contact their customer service department. Depending on your location, you can contact a representative by phone, email or in person. Duke Energy also offers a mobile app that can help you manage your account.
Duke is a public electricity and gas utility company serving six states, including Florida, Indiana, Ohio, Kentucky, North Carolina and South Carolina. The company has been providing its services to the citizens of these states for over a century. The company is based in Charlotte, North Carolina and has around 20,000 employees. It is one of the largest electric power holding companies in the United States.
To contact a customer service specialist, call the Duke Energy phone number listed on your bill. You can also visit the company’s website to find the correct phone number for your region. Before calling, it’s helpful to have a copy of your bill or other relevant information handy. It’s also a good idea to know your account number and the amount you owe.
Customers can call Duke Energy customer service to discuss a variety of issues, from billing to energy use. The company’s customer service representatives are available Monday through Friday from 7 a.m. to 7 p.m. They can assist you with payment arrangements that meet your needs.
If you have a solar panel system at your home, you can contact Duke Energy for more information about interconnection. Most residential solar panels fall under the interconnection process for Level 1. This involves submitting a pre-application report and paying a nonrefundable $300 fee. You’ll also need to submit a short form application for interconnection, electrical one-line diagram, insurance certification and equipment certification. Once you’re approved, the interconnection process can begin.
In addition to the phone number, you can also use Duke’s online customer service portal to resolve your problems. You can also find a list of FAQs on the website that may answer your questions. This is a great resource to have on hand when you’re in a pinch.
Duke Energy contractors are working in your neighborhood to replace aging metallic natural gas service lines with polyethylene (plastic) pipe. These contractors will have a visible contractor picture ID and drive a vehicle that has a Duke Energy contractor logo. They will also provide a notification letter to natural gas customers in advance of the work, which is part of the Duke Energy’s accelerated service line replacement program.
Customers should be aware that the Duke Energy scam is still in operation. This scam involves a fraudulent individual who calls Duke Energy customers to say that their services will be disconnected unless they make a payment immediately. The scammer will then ask the customer to purchase a prepaid debit card that’s widely available at retail stores and call them back with the receipt and PIN number. This gives the scammer instant access to the card’s funds and can drain its balance. In reality, Duke Energy never asks or requires delinquent customers to make payments on prepaid debit cards in order to avoid service disconnection.